Shipping
Thanks to our awesome warehouse team, we now provide SAME-DAY shipping Monday-Friday on in-stock orders placed by 10a Pacific Time. During a storewide sale, due to higher than normal sales volume, orders should be shipped within 1-2 business days.
Antitoxins
Antitoxins are temperature sensitive and must ship via UPS Next Day Air to arrive in one day. Because of this, we only ship antitoxins Monday through Thursday.
Orders under 20# ship via USPS while orders over 20# ship via UPS.
AK/HI residents: We can ship to you, but all orders need to go USPS. Example on shipping UPS to an AK zip code for a 2# starter kit quoted today 8/2/23: about $180. Please ensure you provide an accepted USPS address.
Shipping is FREE on all orders totaling $75 or more, hooray!
***Orders that are returned to us through no fault of our own will be re-shipped at the customer's expense. Please double check your address.***
***Claims for missing items must be made within 14 days of delivery.***
Backorders
While we try to forecast demand and stay ahead on all minerals, we've had issues of backorders off and on through this period of growth. When an item is on backorder, the system should reflect that so you can make an informed decision on ordering. The turnaround from when I order more minerals to when I receive them in stock is about 3 weeks during normal operations so you can expect that it may take up to a couple of weeks before an item can ship. I try really hard to avoid this delay, but it has happened, more than once.
IMPORTANT: Please look at the top of the page for updates when an item is out of stock. You will see a notice that says "backorder ETA ____" when an item is out of stock, as shown in this screenshot:
In the case of backorders, if it looks like the delay will be more than a week, I will usually ship what's in stock (excluding starter kits, those will wait to ship together) and then ship the backorder. If minerals are on the way and close, I'll wait and ship everything at once. If you have an urgent need, contact me and I'll send what's in stock as quickly as I can. This usually incurs significant additional shipping cost, so if it's not necessary (ie your animals are out of a particular mineral), I appreciate being able to send it all at once.